Refund and Return Policy

Last Updated: January 9th, 2026

At We Can Custom, LLC, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Product Condition

To be eligible for a return, items must meet the following criteria:

Items must be in new, unused, and unwashed condition.
Items must be in their original packaging with all tags still attached.
Defective/Damaged Items: If your product arrives with a manufacturing defect, misprint, or damage, it is eligible for a full refund or replacement regardless of the packaging condition. Please provide photo evidence of the issue.

3. Non-Returnable Items

The following items are excluded from our standard return policy:

- Personalized/Customized Items: Products customized specifically for you (e.g., items featuring your specific name, custom photos, or unique dates) cannot be returned or exchanged unless they arrive damaged or defective.
- Final Sale Items: Items marked as “Final Sale” at the time of purchase.

Gift Cards.

4. Return Shipping & Fees

We believe in transparent pricing. There are no restocking fees for any returns.

For Defective, Damaged, or Incorrect Items: We will cover 100% of the return shipping costs. We will provide you with a prepaid shipping label via email.
For Customer Remorse (e.g., changed mind, wrong size ordered): The customer is responsible for the cost of return shipping. You may use the carrier of your choice, but we strongly recommend using a trackable shipping service. Shipping costs are non-refundable.

5. Return Process

To initiate a return, please follow these steps:

Request: Email us at support@wecancustom.com with your Order Number and the reason for the return. For damaged items, please attach clear photos.
Approval: We will review your request within 24–48 hours. Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the appropriate return address or a prepaid label.
Shipment: Pack the item securely and ship it to the address provided.
Inspection & Refund: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original payment method within 5 business days.

Note: It may take an additional 10–15 business days for your bank or credit card company to post the funds to your account.

6. Order Cancellations

You may cancel your order within 12 hours of purchase. Because our products are custom-made, once the 12-hour window has passed, the order is sent to production and can no longer be cancelled.

7. Contact Information

If you have any questions regarding our policies, please contact our support team:

Business Name: We Can Custom, LLC.
Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
Phone: +1 505-596-0009
Email: support@wecancustom.com
Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (MST)