Refund and Return Policy

Last Updated: March 3, 2026

At We Can Custom LLC, we want you to be completely satisfied with your purchase. If things don’t go as planned, our refund and return policy is designed to be as transparent and straightforward as possible.

1. Return & Exchange Window

We accept returns and exchanges for both defective and non-defective products. You have 30 days from the date of delivery to request a return or an exchange. After this 30-day period, we unfortunately cannot offer you a refund or exchange.

2. Product Condition

To be eligible for a return or exchange, items must be in new and unused condition.

Items must be unwashed and in their original packaging with all tags attached.
Defective/Damaged Items: If your product arrives with a manufacturing defect, misprint, or damage, it is eligible for a full refund or replacement. Please provide photo evidence via email to expedite the process.

3. Non-Returnable Items

The following items are excluded from our standard return policy:

Personalized/Customized Items: Because these products are made specifically for you (e.g., custom names, photos, or dates), they cannot be returned or exchanged unless they arrive damaged or defective.
Final Sale Items: Items marked as “Final Sale” at the time of purchase.
Gift Cards.

4. Return Shipping & Fees

Restocking Fees: We do not charge any restocking fees.
For Defective, Damaged, or Incorrect Items: We cover 100% of the return costs. We will provide you with a prepaid shipping label via email (Download and Print).
For Customer Remorse (e.g., changed mind, wrong size): The customer is responsible for the cost of return shipping. You may use the carrier of your choice, but we strongly recommend using a trackable service. Original shipping costs are non-refundable.

5. Return Method & Address

All returns are handled via email.

Important Note on Address: The address listed in our contact information (1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA) is our legal business registration address only. It is not equipped to receive or process product returns. Please do not send items to this address.

To receive the correct return facility address and detailed instructions, you must contact us at [email protected].

6. The Return Process

We follow a strict four-step process to ensure your request is handled quickly:

Contact: Email [email protected] with your Order Number and reason for return.
Shipment: Once your request is approved, we will provide you with the specific return address or a prepaid label. Pack the item securely and ship it.
Inspection: Once your return is received at our facility, we will inspect it to ensure it meets the “New” condition requirements.
Processing: We will notify you of the approval or rejection of your refund within 48 hours of receipt.

7. Refunds

Refund Method: Approved refunds will be processed automatically back to your original method of payment (Credit/Debit Card or E-wallet).
Processing Time: Once approved, the refund is issued from our system within 5 business days.
Note: It may take an additional 10–15 business days for your bank or card issuer to post the funds to your account.

8. Order Cancellations

You may cancel your order within 12 hours of purchase. Since our products are custom-made, once the 12-hour window has passed, the order is sent to production and can no longer be cancelled.

9. Contact Information

For all return requests and policy questions, please reach out to our support team:

Online Store Brand: We Can Custom
Registered Office Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA (Not for returns)
Phone: +1 505-596-0009
Email: [email protected]
Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (MST)