Shipping & Delivery Policy
Last Updated: March 3rd, 2026
At We Can Custom LLC, we are committed to transparency. This policy provides detailed information on our shipping origins, costs, and delivery timelines to ensure you know exactly when to expect your custom products.
1. Shipping Origins
To provide the highest quality craftsmanship, we ship our products directly from our specialized manufacturing hubs:
- Neon Signs: Handcrafted and shipped from our facility in Vietnam.
- Custom Rugs: Produced and shipped from our specialized workshop in China.
2. Shipping Rates & Costs (United States)
We offer simple, flat-rate shipping for all domestic orders within the United States:
- Standard Shipping: A flat rate of $6.99 for all orders under $150.00.
- Free Shipping: We offer Free Standard Shipping on all orders of $150.00 or more.
Note: All shipping costs are calculated at checkout and are non-refundable.
3. Delivery Timeline
Your total wait time is calculated as follows:
Total Delivery Time = Processing Time + Shipping Time
Detailed Timeline Table
| Category | Details |
| Order Cut-off Time | 05:00 PM (MST – Mountain Standard Time) |
| Processing Time | 3 – 5 Business Days (Mon – Fri) |
| Shipping Time | 8 – 15 Business Days (Mon – Fri) |
| Total Delivery Time | 11 – 20 Business Days |
Important: Orders placed after 5:00 PM MST will begin processing the following business day. Processing includes order verification, quality control, and specialized packaging.
4. Order Tracking
We want you to stay informed every step of the way.
- Tracking Link: Once your order has shipped, you can track your package here: https://wecancustom.com/track-your-order/
- Tracking Notification: You will receive an email with your tracking number as soon as your package leaves our facility. Please allow 24–48 hours for the carrier to update the tracking status in their system.
5. Shipping Carriers
We utilize a reliable logistics network to move your custom items from our international hubs to your doorstep:
- International Transit: Handled by specialized partners including YunExpress, Yanwen, or FedEx International.
- Final Mile Delivery: Completed by trusted domestic carriers: USPS, UPS, or DHL Parcel.
6. Delivery Issues & Delays
While we strive for punctuality, shipping times may be affected by factors outside our control, such as customs delays, extreme weather, or carrier disruptions.
- If your order has not arrived within 25 business days, please contact our support team immediately.
- Please ensure your shipping address is correct. We Can Custom LLC is not responsible for lost packages due to incorrect address entry or theft after a “Delivered” status is confirmed by the carrier.
7. Contact Information
If you have any questions regarding your shipment, please reach out to us:
- Online Store Brand: We Can Custom
- Registered Office Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
- Phone: +1 505-596-0009
- Email: [email protected]
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)