Privacy Policy

Effective Date: September 24, 2025
Applies to: https://wecancustom.com and all associated subdomains

1. Commitment to Your Privacy

At We Can Custom, we are fully committed to protecting the privacy and personal data of all visitors, customers, and users of our website. This Privacy Policy explains how your information is collected, stored, used, and shared when you interact with our platform. By using the website, you agree to the terms described herein.

2. Information We Collect

We collect the following types of data:

a. Personal Information Provided by You

Name, email address, phone number
Shipping and billing address
Payment details (processed securely via third-party processors)
Custom design uploads, user-generated content
Account login credentials (if applicable)

b. Automatically Collected Information

IP address and location data
Browser type, device identifiers, and operating system
Usage patterns (pages visited, time spent)
Cookies and similar tracking technologies (see Section 5)

3. Purpose of Data Collection

We collect and process data to:

Fulfill and ship custom orders
Communicate regarding orders, updates, or promotional offers
Improve website performance and customer experience
Monitor and detect fraudulent activity or abuse
Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Comments and User-Generated Content

When users leave comments or submit designs, we may collect:

Content submitted in forms or uploads
IP address and browser user-agent string (for spam filtering and security)
Hash of your email address (if using services like Gravatar)

Uploaded media (e.g., images) may contain embedded metadata (e.g., GPS location). We recommend removing such data before submission.

5. Cookies and Tracking Technologies

We use cookies and related technologies for session management, order processing, and analytics. This includes:

Essential cookies (for login, cart, and checkout)
Analytics cookies (to evaluate website performance)
Marketing cookies (used only with your consent)

You may disable cookies via your browser settings, but some features may not function correctly as a result.

6. Embedded Content and Third-Party Services

Content on this site may include embedded items (e.g., videos, forms, or images) from third-party platforms. Interactions with such embedded content may:

Allow third parties to collect data, set cookies, or track behavior
Be governed by the third-party’s privacy policy

We Can Custom is not responsible for how third-party services handle your data.

7. Data Sharing and Disclosure

We may share your data only when necessary to fulfill our services, including with:

Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., USPS, DHL)
Email and marketing service providers
Web analytics and performance tools
Law enforcement or regulatory bodies (if legally required)

All third parties are contractually bound to handle data in compliance with this policy.

8. Data Storage and Retention

Order information and account data are retained for legal and tax purposes for up to 7 years
Comments and associated metadata may be retained indefinitely
Inactive accounts may be removed or anonymized after a reasonable period

You may request deletion or access to your personal data at any time (see Section 10).

9. Children’s Privacy

We Can Custom does not knowingly collect or solicit personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has submitted information to us, please contact us immediately at [email protected]. We will promptly delete such data.

10. Your Rights and Choices

Depending on your location (e.g., California or the European Union), you may have specific rights regarding your data:

Access: Request a copy of the data we hold about you
Correction: Request to update inaccurate information
Erasure: Request deletion of your personal data (where applicable)
Objection: Object to certain types of data processing
Portability: Request your data in machine-readable format

To make a request, please contact [email protected] with the subject line “Data Access Request.”

11. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

SSL encryption during data transmission
Secure payment processing via PCI-compliant partners
Role-based access to internal systems
Regular vulnerability scans and audits

Despite our best efforts, no system can be 100% secure. Please use caution and protect your login credentials.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect legal, technological, or business changes. All updates will be posted on this page with a new Effective Date. Continued use of the website implies acceptance of the revised policy.

13. Contact Information

For questions, concerns, or privacy-related inquiries, please contact us:

Email Support: [email protected]
Website: https://wecancustom.com