Shipping Information

Effective Date: September 24, 2025

At We Can Custom, we believe that transparency and timeliness are essential to a seamless shopping experience. Every order we receive is custom-made and handled with precision to ensure your personalized product arrives exactly as expected.

1. Production Timeline

All products at We Can Custom are made-to-order. Once your order is submitted, it enters our production process, which includes:

Digital artwork preparation
Printing and assembly
Quality assurance and packaging

Production time typically takes 1 to 4 business days. This ensures every detail of your item is accurately fulfilled with our high standards of quality control.

2. Estimated Delivery Times

Shipping time begins after the production process is complete.

United States

Estimated delivery time: 4–10 business days

International Orders

Estimated delivery time: 4–15 business days, depending on destination, customs procedures, and local carrier performance.

3. Tracking Information

Once your order has been shipped:

A tracking number will be emailed to you automatically.
You can monitor your shipment in real-time through the tracking link provided.
Tracking updates may take up to 48 hours to reflect in some systems.

4. Potential Delays

While most orders arrive within the estimated timeframe, unforeseen circumstances may occasionally extend delivery times. These may include:

Customs clearance delays
Carrier disruptions
Peak seasonal volumes (e.g., holidays, sale periods)
Local weather conditions or natural events

In such rare cases, delivery may take up to 20–25 business days. We will always do our best to assist and communicate proactively in case of significant delays.

5. Shipping Regions and Availability

We offer worldwide shipping to most countries. If your location is not supported due to logistics or carrier restrictions, you will be notified during the checkout process.

6. Address Accuracy

Please double-check your shipping details at checkout. We Can Custom is not responsible for orders delayed or undelivered due to:

Incorrect or incomplete addresses
Changes requested after shipment
Refused or unclaimed packages

For assistance with address issues, please contact our support team within 12 hours of placing your order.

7. Questions & Support

If you have questions about shipping, need help tracking your order, or experience any delivery issues, please contact our team:

Email: [email protected]
Website: https://wecancustom.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)