Privacy Policy

Last Updated: January 10th, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wecancustom.com (the “Site”), operated by We Can Custom, LLC (“Company,” “we,” “us,” “our”), based in Albuquerque, New Mexico.

1. Commitment to Your Privacy

At We Can Custom, LLC, we prioritize the security of our customers’ personal data. By using our Site, you agree to the collection and use of information in accordance with this policy. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

2. Information We Collect

When you interact with the Site, we collect certain types of information:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
Design Content: As a custom-order business, we collect the text, photos, and logos you submit to produce your Round Quilt Rugs, Rectangle Rugs, or Neon Signs.
Device Information: We automatically collect data about your device, including your IP address, time zone, and web browser through cookies and log files.

3. Payment Information Security

Your financial security is our highest priority. To provide a safe and transparent shopping experience, we implement the following industry-leading security measures:

Accepted Payment Methods: All transactions are processed through secure, PCI-compliant third-party gateways. We accept a wide range of payment options to suit your needs:
- Credit & Debit Cards: Visa, Mastercard, American Express (Amex), Discover, and JCB.
- Digital Wallets: Cash App Pay, Amazon Pay, and Alipay.
- Bank Transfers: Direct payments from US Bank Accounts (ACH) via secure integration with major institutions such as Chase, Bank of America, Wells Fargo, Capital One, and Citibank.
Secure Checkout with Link: We utilize Link (a secure service by Stripe) to offer a fast, encrypted checkout experience for customers who choose to save their payment information.
No Sensitive Data Storage: We Can Custom LLC does not store, host, or have access to your full credit card numbers, CVC (security codes), bank login credentials, or other sensitive financial data.
Advanced SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt all data during transmission, ensuring your personal and financial details remain private and protected from unauthorized access.

PCI DSS Compliance: Our payment infrastructure strictly adheres to the Payment Card Industry Data Security Standard (PCI DSS), providing the most secure environment possible for processing your global and domestic payments.

4. How We Use Your Information

We use the information we collect to:

Fulfill orders (including processing payments, arranging for shipping, and providing invoices).
Communicate with you regarding order status or technical support.
Screen for potential risk or fraud.
Provide information or advertising relating to our products when in line with the preferences you have shared with us.

5. Data Sharing and Third-Party Services

We share your Personal Information with third parties only to help us provide our services:

Fulfillment Partners: Your order details (shipping address and design specifications) are shared with our international manufacturing facility in China to produce and ship your items.
Shipping Carriers: Data is shared with carriers (e.g., USPS, YunExpress, DHL) to facilitate delivery.
Analytics: We use tools like Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here: [https://www.google.com/intl/en/policies/privacy/]. You can also opt-out of Google Analytics here: [https://tools.google.com/dlpage/gaoptout].

6. Cookies and Tracking

We use cookies to improve your browsing experience and remember your cart items. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function correctly.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for tax and legal purposes unless and until you ask us to delete this information.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with data, please contact us immediately for deletion.

9. Your Rights

Depending on your location (such as California under the CCPA), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

10. Contact Information

For more information about our privacy practices, or if you have questions or complaints, please contact us:

Business Name: We Can Custom, LLC.
Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
Phone: +1 505-596-0009
Email: support@wecancustom.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)