Return, Refund & Content Submission Policy

Effective Date: September 24, 2025
Applies To: All purchases and submissions made through https://wecancustom.com

1. Overview

We Can Custom is a print-on-demand business that specializes in creating fully customized products based on customer-provided content. Due to the personalized nature of our production process, policies regarding cancellations, returns, and content submissions differ from traditional retail models. This policy is intended to clearly outline your rights and responsibilities when placing an order or submitting any content on our website.

2. Definitions

“Company” / “We” / “Us” / “Our”: Refers to We Can Custom and its affiliated entities.
“Customer” / “You”: Refers to the individual or legal entity placing an order or using the Service.
“Website”: The official online platform of We Can Custom, accessible at https://wecancustom.com.
“Goods”: Refers to all custom-made items offered for sale on the Website, including but not limited to apparel, accessories, home décor, and drinkware.
“Order”: A completed transaction where Goods are purchased through the Website.
“Design Content”: Any artwork, image, phrase, logo, or text submitted by the Customer for customization purposes.

3. Order Cancellation Policy

Orders may be cancelled within 12 hours of confirmation without penalty. After 12 hours, all orders will enter production and can no longer be cancelled under any circumstance.

To cancel your order, please contact our support team immediately via email at [email protected]. Include your order number and the subject line “Order Cancellation Request”.

Please note:

Orders submitted with expedited production or shipping may begin processing sooner than 12 hours.
If your order has already entered production at the time of your request, we will be unable to cancel it.

4. Return Policy

Because our products are made-to-order, we do not accept returns for the following reasons:

Customers changed their mind after purchase.
Incorrect size or style was selected at checkout.
Subjective preferences regarding design, fit, or color.

Eligible Return Conditions

A return or replacement will be considered only in the following cases:

The item received does not match the submitted design or approved preview.
The item is damaged upon delivery (e.g. print defect, torn fabric, broken accessory).
The size or variant received differs from the original order confirmation.

If your order meets one of these criteria:

Notify us at [email protected] within 14 days of confirmed delivery.
Include photos clearly showing the issue along with your order number.

5. Return Requirements

To qualify for return or exchange:

Items must be unused, unwashed, and in original packaging with tags intact.
Any item showing signs of wear, tampering, or laundering will be disqualified from return eligibility.
You are responsible for return shipping costs, except in cases where the Company is at fault.

All returned items should be shipped using a trackable and insured shipping method. We are not responsible for lost or damaged returns in transit. Refunds will only be processed after inspection and confirmation of eligibility.

6. Refund Process

If your return is approved:

A full or partial refund will be issued to your original payment method.
Refunds are processed within 1–5 business days upon acceptance.
Your bank or payment provider may require an additional 3–7 business days to reflect the transaction.

We do not issue refunds for the following:

User-generated errors in the customization process (e.g. typos, incorrect uploads).
Delays caused by third-party carriers or force majeure circumstances.

7. Exchange Policy

Due to the personalized nature of our products, exchanges for size or design preference are not supported.

We only offer replacements if:

The item delivered is incorrect based on the confirmed order.
The product is damaged or defective upon arrival.
The customized print differs from the design approved by the Customer.

In such cases, we will reproduce and ship a corrected item at no cost to you. You are not required to place a new order.

8. Content Submission Policy

By submitting any custom design, photo, logo, name, or phrase, you affirm that:

You hold all necessary rights, permissions, and licenses to use the content.
The content does not infringe on copyrights, trademarks, publicity rights, or other third-party intellectual property.
You are not submitting content that is offensive, defamatory, obscene, or violates any applicable law.

License Grant

You grant We Can Custom a non-exclusive, royalty-free license to use the submitted content solely for the purpose of fulfilling your order and, with your permission, for promotional displays (e.g. customer showcases, mockups).

We reserve the right to reject or cancel orders that include:

Hate speech, violence, or discrimination
Copyrighted logos, brands, or characters without license
Political or sexual content deemed inappropriate for commerce

9. Dispute Resolution

In the event of a dispute, our goal is to resolve it amicably and fairly. If a resolution cannot be reached through our customer support team, the matter may be escalated to mediation or arbitration, in accordance with the laws of the State of [your business’s legal registration].

10. Contact Information

For inquiries, issues, or policy clarifications, please contact us via:

Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Website: https://wecancustom.com